Terms of service

Terms of Service

These Terms of Service govern the use of this online shop operated by:

Arina Octopus
E-Commerce Einzelunternehmen
Phone: +43 681 81529104
Email: arina.octopus@gmail.com

By accessing or purchasing from this website, you agree to these Terms of Service.

1. General Conditions

This website and all services are provided in accordance with Austrian law, including the Gewerbeordnung (GewO).
We reserve the right to refuse service to anyone for any reason at any time.

You agree not to use our products for any illegal or unauthorized purpose.

2. Products & Services

All items are handmade or individually crafted.
Minor variations in color, texture, or size may occur and do not constitute defects.

Prices may change at any time without notice.

We reserve the right to limit quantities of any product offered.

3. Ordering & Payment

By placing an order, you confirm that the information provided is accurate and complete.

We accept the payment methods shown at checkout.
Your order is only confirmed once payment has been successfully processed.

4. Shipping

Shipping procedures, delivery times, and shipping fees are outlined in our Shipping Policy.
Once products are handed over to the carrier, risk of loss transfers to the customer, unless mandatory EU consumer laws state otherwise.

5. Right of Withdrawal

Consumers have the right to withdraw from the contract within 14 days without giving any reason, according to EU consumer law.

Full details are available in our Return and Refund Policy.

6. Returns

Returned products must be unused, undamaged, and in their original packaging.
The buyer is responsible for return shipping costs unless otherwise agreed.

7. Liability

We are not liable for indirect or consequential damages, except where required by Austrian consumer protection laws.

8. Data Protection (GDPR)

Your personal data is processed in accordance with the EU General Data Protection Regulation (GDPR).
We do not share your data with third parties except when necessary for order fulfillment (e.g., postal services).

9. EU Online Dispute Resolution

Consumers may submit complaints to the EU Online Dispute Resolution platform:
https://ec.europa.eu/odr

Complaints may also be sent directly to arina.octopus@gmail.com

10. Governing Law

These Terms are governed by Austrian law.
Any disputes shall be handled by the competent courts in Vienna, unless mandatory consumer protection